Question 1

What is Zanna?

Accepted Answer

Zanna is a skincare brand created to make simple, supportive skincare feel more approachable. Our products are designed to fit into real routines without overcomplicating things.

Question 2

Which skin types are Zanna products suitable for?

Accepted Answer

Our products are made with a range of skin types in mind. Each product page includes guidance on who it is best suited for, so you can choose what feels right for your skin.

Question 3

How do I know which product to choose?

Accepted Answer

Start with your main skin concern, such as dryness, sensitivity, dullness, breakouts or barrier support. From there, look at the product descriptions to find the best match for your routine.

Question 4

Can I use Zanna products every day?

Accepted Answer

Most Zanna products are designed for regular use, but always check the directions on each product page. If you are introducing something new, start slowly and see how your skin responds.

Question 5

Are Zanna products suitable for sensitive skin?

Accepted Answer

We aim to create formulas that feel gentle and supportive, but every skin is different. If your skin is very sensitive, patch test first and introduce one new product at a time.

Question 6

How should I layer my skincare products?

Accepted Answer

A simple rule is to apply products from thinnest to thickest texture. Start with cleansing, then apply treatment products or serums, followed by moisturiser and sunscreen in the morning.

Question 7

Do I need sunscreen with my routine?

Accepted Answer

Yes. Sunscreen is an important final step in your morning skincare routine, especially if you are using products that support brightening, exfoliation or skin renewal.

Question 8

How long does shipping take?

Accepted Answer

Shipping times may vary depending on your location. Once your order has been placed, you will receive confirmation and delivery details by email.

Question 9

Can I return a product?

Accepted Answer

If there is an issue with your order, please contact us and we will do our best to help. Return eligibility may depend on whether the product has been opened or used.

Question 10

How can I contact Zanna?

Accepted Answer

You can contact us through the contact page on our website or by using the email address provided in your order confirmation.

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